Posts Tagged ‘Sky-Packets’

Wi-Fi Meandering Part III

Monday, August 15th, 2011

Downtown Alliance Free Wi-Fi Network
This is the third and final part of my Wi-Fi meandering to check out the status of our Wi-Fi hotspots and to make sure they were all in good shape.

We parted ways last time while I was readying to leave City Hall Park. The next stop was 7 World Trade Center (AKA Vesey Park) near the World Trade Center site. My team and I exited the park on the west side and walked along Murray Street, turned left onto Church Street and passed the Walking Men 99, one of our most popular Re:Construction projects that recently welcomed 24 new images.

Then we made a right onto Barclay Street until reaching Vesey Park from the north. Vesey Park has a sculpture called Balloon Flower (red) by Jeff Koons. Check out this interesting description of it to learn more, but suffice to say it is another beautiful Lower Manhattan piece of public art.

Also at Vesey Park is a visitor kiosk. This may not surprise you, but the Downtown Alliance runs that kiosk. It may also not surprise you that since I don’t get out enough, this was the first time that I have seen our recently refurbished kiosk, complete with new wrapping. Frankly, it looks great. (Fun fact of the day: 1.2 million visitors were helped at our three kiosks last year.) The kiosk now has a huge map to help you find your way, QR codes for you to snap with your iPads and iPhones and other devices to get information about Lower Manhattan and updates on the World Trade Center site.

I’m not sure if I’ve ever mentioned how much I am fascinated by construction sites, and as I turned to leave Vesey Park for the World Financial Center Winter Garden, I was amazed by the progress at the World Trade Center site.

I really do need to get out more.

It was amazing to walk from Vesey Park past the enormous construction work being done at the site, through the walkway over West Street and down the steps…where I bumped into a good friend of mine from my neighborhood (yes, my neighborhood in Long Island, folks) and we chatted for a bit.

Eight million people, millions of more visitors, and I bump into him. How many people do we know and pass by without ever seeing?

Anyway, we entered the gorgeous Winter Garden and captured even more views of the World Trade Center site and the ability to see the progress from a distance with a little perspective.

The Wi-Fi there was working fine. I snapped some pictures and then used the Wi-Fi to figure out where my next stop was located, a few blocks away. I’d only been to Charlotte’s Place once and only through an adjacent building, not through the front door.

We weaved our way through the World Financial Center, crossed over West Street again via the pedestrian bridge just south of the World Trade Center site and then walked down West Street until we hit Carlisle Street and turned left. That took us to Greenwich Street and almost directly in front of Charlotte’s Place.

The last time I’d been there it was under construction. I had no idea what to expect. Charlotte’s Place is managed by Trinity Church (which sponsors the Wi-Fi at this location) and it’s a community center for everyone to be able to use for free.

I imagined a cafeteria-like set-up so people could do whatever they need to, like eat, read or use a Wi-Fi-enabled device. Instead, it looked nice and cozy, with bright colors and open space with small tables of four chairs. It’s not a large facility, but certainly more than enough room to hang out for a while and get some work (or some playing) done.

Again, the Wi-Fi was, fortunately, working just fine, and so I parted ways with our Sky-Packets guys and headed back to my office.

As usual, I cut through the Trinity Church cemetery via the entrance on Trinity Place, and imagined a day when this entire area of Lower Manhattan would be lit up with Wi-Fi.

Hopefully, that will one day be another meandering.

Wi-Fi Meandering Part II

Tuesday, July 19th, 2011

Downtown Alliance Free Wi-Fi Network
This is the second part of my Wi-Fi meandering to check out the status of our Wi-Fi hotspots and to make sure they were all in good shape. Feel free to check out the Flickr set I created

When you last saw me meandering (not wandering as some people thought!), we were at the Elevated Acre at 55 Water Street.

After confirming that the signal was working great at the spot (which is being sent from our access points on the 14th floor), we went down the escalators onto Water Street, crossed the block, and cut under 7 Hanover Square (I really enjoy getting the chance to walk through buildings like that) just north of Coenties Slip, and emerged on Pearl Street.

We turned left, then right, and landed on Stone Street. Not to toot our own horn, but according to Wikipedia, “a joint partnership between the Landmarks Commission and other city agencies, the Alliance for Downtown New York and Stone Street owners has transformed Stone Street from a derelict back alley into one of Downtown’s liveliest scenes.”

Pat on the back, please!

Currently, one of the retailers on Stone Street has allowed us to transmit a Wi-Fi signal from one of its second-floor windows. We’d love to extend Wi-Fi further onto Coenties Alley, the area south of Stone and across from Coenties Slip, and we’re exploring ways to do that, and are reaching out to neighboring businesses.

Otherwise, Stone Street’s Wi-Fi was in good shape. So we headed north to the nearby British Garden at Hanover Square, which was a tranquil spot newly gleaming just after a hosing down. I’ve lunched there a couple of times in the past two weeks, and it’s just so lovely. (If you didn’t know, the garden was created to honor the 67 British subjects who died on September 11th.)

Wi-Fi was working wonderfully here, as well (it’s transmitted from one of the retailers bordering the park), so we ventured east to the South Street Seaport. We walked up to Wall Street, turned right, walked up South Street (which was called South Street not because it was on the east side, but because when our ancestors first settled on this island, this is the spot where the ships came in from which they perceived was the south, or bottom, of the island.)

The Seaport is probably the largest Wi-Fi hotspot we have because it’s both indoors – with access points in the food court area – as well as outdoors; our equipment is positioned outside, sending the signal from the food court all the way to South Street.

While testing it, we grabbed lunch in the food court and then readied to move onto 60 Wall Street, known as the Atrium. We walked along Fulton Street (I’ve always wanted to get Wi-Fi in that enormous shopping plaza area, an idea for the future), down Pearl Street, and turned right onto Pine Street until we reached the 60 Wall Atrium.

As always there were quite a few people there, snacking away, hunched over their smartphones, iPads, and laptops, working away. It was obvious the Wi-Fi was working – and our testing backed that up (although that is one of our most frustrating hotspots because the Verizon line there is often subpar).

Essentially, we actually installed a device (you can’t see it, but it’s with our access points, which are hidden at each end of the Atrium) that can tell when the line has gone bad and reboot the router to try and find the signal again so that the intermittent service we receive via Verizon doesn’t too negatively affect our Wi-Fi users.

Instead of experiencing a hotspot that is completely down, some of our users end up experiencing up and down service, not as reliable as we expect from our hotspots. We are working with Verizon to replace some of the bad equipment installed there, and hopefully that will make a difference.

After 60 Wall, we headed to City Hall via Broadway, passing construction of the new Fulton Street Transit Center, which is expected to be an incredible transportation hub, beautifying the area and allowing light into the some of the underground tunnels, but also combining (or what they call a “rationalization” of) the 84,000 subway stations in Lower Manhattan. Okay, maybe it’s not 84,000, but it is a lot.

These days, the first thing that greets you as you enter City Hall Park from the south is “Splotch,” a sculpture by Sol LeWitt.

Personally, while I am no art expert (though I am married to one), I think it is beautiful because the color is vibrant and exciting, making this really cool park even more beautiful. There are other sculptures around as well, but this one really grabbed my attention, and I had a hard time resisting the urge to linger any longer.

But back to our mission. So, in the past, we’ve had some Wi-Fi performance issues at City Hall Park because we’re actually shooting the signal from atop one of the nearby buildings, and in the Summer, the trees become so thick that the leaves actually block the signal (that is definitely not an indoor problem!). Fortunately, it was working just fine during our site visit.

And I will stop here, maybe to just check out that sculpture again, and fill you in on the final three hotspots in my next installment.

Bringing Wi-Fi to the Elevated Acre

Tuesday, August 3rd, 2010

Movie Nights at the Elevated Acre

Movie Nights at the Elevated Acre

A crowd gathered beneath us, about 14 stories below, wondering what we were doing. However, after we mounted the Wi-Fi radio, they happily realized what was taking place: Wi-Fi was coming to the Elevated Acre at 55 Water Street.

My name is Henry Quintin, President of Sky-Packets, the Wi-Fi provider that has been working with the Downtown Alliance to provide free Wi-Fi hot spots in Lower Manhattan.

As we wrapped up our 10th hotspot, I wanted to describe what it takes to provide this cool amenity.

First, we needed to select an area to provide Wi-Fi.

In this case, we chose the Elevated Acre, which was a pretty easy decision because it’s a great place to get away from the noise and every day hustle and bustle New Yorkers deal with everyday. It’s a quiet retreat – even if only for a lunch or a quick view of the East River and the landing helicopters.

What also made it an appealing choice was the fact that the Downtown Alliance – as part of the River To River Festival – hosts movie nights during the summer (In fact, there’s another one this Thursday, Auntie Mame.) I’ve seen the crowds on those nights, and so it only made sense to get Wi-Fi up and running before this summer’s first showing last week.

Second,  we needed to come up with a way to shoot a Wi-Fi signal to the Acre and cover as much area as possible, so that no matter where you find a little haven you can have a strong enough signal to Tweet, post a status update on Facebook, or just surf the web.

We already had an existing internet connection because of the Wi-Fi we already provided at the adjacent Vietnam Veteran’s Memorial Plaza, but worried that by adding this new coverage area that we would decrease the effectiveness of both hotspots.

Fortunately, the Downtown Alliance stepped in to help so we could triple the bandwidth – making sure both sides of the Elevated Acre are appropriately covered.

Third was the installation. The existing lines at the adjacent hotspot weren’t enough, so we needed to find the right view of the Elevated Acre from the building at 55 Water Street. This proved challenging.

That was how we ended up standing 14 stories up on a narrow ledge testing signals.

It worked. We were able to mount the Wi-Fi radio and aim in downward to cover a wide portion of the Elevated Acre. And, just to be sure we covered every nook and cranny, we mounted another unit at ground level.

Thankfully, despite the high-wire act, no one was injured in the creation of this Wi-Fi hotspot.

With all of the above accomplished, we walked around with our handhelds, checking to make sure that a “good” to “excellent” signal was available at all spots on the Elevated Acre.

But there’s one more task. That’s for you to go out and try it out during your lunch break or a visit downtown. How are you going to use the Wi-Fi at the Elevated Acre?

However you end up using it, Happy Surfing!!

WiFi Upgrade 9.0: Six Up, Three to Go!

Wednesday, December 2nd, 2009

After my first post on this subject, I was worried. After all, we were having serious issues with our Internet provider. For example, instead of sending one technician to work with Sky-Packets, our WiFi provider, to visit all of the sites, our Internet provider sent several. Suddenly, I found myself running out of the office to meet them at various sites, making sure we wouldn’t have to reschedule again — and probably not for several weeks. (I was so busy that I hardly had time to chill at my favorite Downtown hangout.) I imagined our provider having addresses that didn’t make any sense that were blocks away from the actual hotspot, or were in buildings that didn’t exist. I began to wonder if it would be possible to pull it all together in time for New Years, let alone Thanksgiving.

Fortunately, Sky-Packets has done this kind of thing before. Plus, once a site had Internet access, it often took Sky-Packets less than a day to set it up.

And, despite my fears that our users would forget about us during the lag in service, they came back right away in droves.

Before we go any further, here are the sites that are live:

Bowling Green
Stone Street
British Memorial Garden
60 Wall Street Atrium
55 Water – Vietnam Veteran’s Memorial Plaza
City Hall Park

We’re still working on 7 World Trade Center, the Winter Garden at the World Financial Center, and the South Street Seaport, and hope to have those up within another week. But it all depends upon our Internet provider.

And If you go to the live sites, you’ill find greatly expanded service.

But that’s not all!

When we did finally get Internet service at the site, we were able to increase the bandwidth – often two or three times (in one case, 7 WTC, it will be almost 20 times). This means when you’re online at these hotspots, you’ll be able to do more, see more, watch more — and more quickly than before.

We’ve also created a new WiFi portal page for you to make it easier to find what you want Downtown.

The Downtown Alliance has been hosting these free WiFi hotspots for more than six years, though this is our first major upgrade in almost three. Please let us know what you think. If you have any comments or suggestions about our free WiFi program, send me an email at jschneider@downtownny.com.

I hope you get a chance to get out and log on.

WiFi 9.0 Upgrade

Tuesday, November 17th, 2009

As the MIS Director and our online communications guy, I’m actually quite fortunate because I get to work on a number of really interesting projects, such as the Hive at 55, our Web site and all of our social media efforts. But right now, the most challenging (and frustrating) project is our WiFi service. Until the end of October, the Downtown Alliance was the proud manager of nine WiFi hotspots around Lower Manhattan. We’ve been running them for about five years and during the warmer weather people are always hanging out in our parks enjoying the sun and the hotspots. But at the end of October, our contract with our provider ended and we started a contract with our new provider, Sky-Packets. Unfortunately, our old provider decided to make our life as difficult as possible.

Also, once we switched providers, WiFi became my project. Now I joke that for as long as I ‘ve been running our WiFi, no one’s been able to use it.

Here’s how this happened:

First, our previous provider gave us very little information about the existing hotspot configurations. Thankfully, Sky-Packets has been great about scoping out the existing locations. Then, when we offered our previous provider a four-month extension to make the transition easier for our constituents, they never responded and when the contract expired, they shut the hotspots down. And sadly, they have been down for over two weeks.

To make matters worse, when we tried to get new Internet service installed at each of the nine hotspots, our accounts were canceled by the Internet provider (by mistake) –- after they had already been expedited! I think that was when I started banging my head against the wall over and over again, but since my memory hasn’t been so good since I did that, I’m not so sure.

If it wasn’t for Nick, our database manager and social media guy (he does all of our Twitter and Facebook posts, and all of the crazy hyperlinks on this blog), I’m not sure where we’d be right now. But he stayed on the phone with the Internet provider hour after hour making sure each and every account was correct.

And now I’m excited to announce that we should have Internet set up at each of the nine hotspots this week. Even better, we should be able to roll out the new and improved hotspots this week. It will take some time to install the new equipment and test it after the Internet has been set up, but we will announce each hotspot as it goes live via Twitter and Facebook and our Web site.

If everything goes according to plan, you should be able to enjoy each and every WiFi hotspot in Lower Manhattan by Thanksgiving –- though we’ll hopefully have the first couple ready for use this week.

My next piece on WiFi will explain why this has been more than just an installation, but an expansion and upgrade of the service we had before. To me, that’s what makes this project so interesting. There is just so much potential for WiFi in Lower Manhattan — and we’re working to reach that full potential. If you have any ideas for WiFi Downtown you want to share, let me know.

And Now a Word From Our Sponsors

Thursday, November 12th, 2009

Hive55_logo FullAs we approach the opening day of the Hive, construction moves forward and I continue to tie up loose ends to outfit the space. As we work on marketing the space, answering people’s questions about the Hive and signing people up, I thought I would take this opportunity to fill you in on the terrific sponsors we have. They are not only making the Hive possible, but are helping to make the it an even greater asset to our members.

As I’ve mentioned, the New York City Economic Development Corporation is a major financial sponsor of the Hive. Mayor Bloomberg announced the Hive back in July as part of his MediaNYC 2020 initiative to strengthen the media industry in New York City. I’m proud to say that the city is supporting us on this endeavor to support freelancers, small business owners, and independent workers.

Rudin Management has been great, not only in helping us find a space at 55 Broad, but also for their forward-thinking vision for the media industry in New York City. We’re thrilled to be located at 55 Broad, and are eager to meet our various technology-orientated companies in the building.

Many of you already know the Poulakakos Family Restaurants – including some of my favorite haunts like Adrienne’s Pizzabar, Ulysses’, and Financier. I’m overjoyed to announce that they have signed on as the official “social sponsor” of the Hive! What does this mean exactly? It means monthly catered lunches from Harry’s Italian (amazing pizza!) plus monthly happy hours from classic Harry’s on Stone Street! You can certainly expect to find me at these monthly events!

I mentioned this last week, but it’s so exciting that I’m mentioning it again. J&R Music and Computer World, a 30+ year mainstay Lower Manhattan retailer, will be offering benefits – Hive members can expect discounts on their electronic needs! J&R has also been great in helping us outfit the Hive. Their equipment will help set up our Internet, network our printer, project presentations in the conference room, and both heat up and cool down our food.

Mancini Duffy has been my behind-the-scenes godsend for the past few months. I don’t know what I would have done without them. From narrowing our color palette, picking furniture, issuing drawings for our contractor, to answering all my ridiculous construction and power/data questions – their services have been completely invaluable. I breath easier and sleep better having Mancini Duffy available for my momentary freak-outs.

As our “academic sponsor,”Pace University has signed on board. We will develop this sponsorship more fully as we learn more about the users at the Hive and what their needs may be. Pace will host regular workshops, or “light classes” as we like to call them, in the Hive. A great opportunity for Hive members to learn some new skills and become more aware of the fabulous offerings Pace has in a variety of fields (including their continuing education program). Let me know what sort of classes you would be interested in taking – with Pace on the job, we can make it happen!

Last, but certainly not least, is Sky-Packets. I mentioned them to you last week as our WiFi provider. They have kindly donated the installation of the Wireless Network and have been so helpful in helping me figure out the best way to configure the Hive. I truly consider them our partners and will continue to brainstorm with them on some software developments we have in the works. I should also mention that they are going to be making the Downtown Alliance’s nine free hotspots better than ever in the next few weeks!

So come to the Hive to see all our sponsors in action!